New Dimension Technology Managed Service is designed for customers who require dedicated onsite/Remote Resident engineer service led by a senior level resource to keep your virtual infrastructures up and running.
1
Product / Technology Specific Engineer
Dedicated Onsite Resident Engineer For Your Business Needs
2
Focal Point Of Contact
Dedicated Personalized Service From a Support Engineer Who Is Familiar With Your Environment & Process
3
Troubleshooting
Expert Troubleshooting Resource Available Onsite To Resolve The Issues Based On Criticality
4
Escalation Matrix
Drive Customer Support On Priority And Follow The Escalation Matrix To Mitigate The Situation
5
Analysis / Reports
Our Resource Helps to Maintain The Track Of Issues Encountered For Further Analysis And Generate Reports